Unable to receive Xbox game pass code

[StevenR87]

Hi 

I've been waiting on a code for the 12 month xbox game pass and still haven't received any code, called a couple times but gotten no luck, only reason i upgraded my package was for this bonus, is there anyway it could be resolved or am i screwed?

[JohnC2]

Hi @StevenR87, sorry you can't claim the Game Pass. Did you receive your email confirming you were eligible for the Game Pass and have 14 days passed since you got the email?

Cheers

John

[StevenR87]

I did receive the email i was eligible and it has been 13 days if i remember correctly 

[JohnC2]

Hi @StevenR87, thanks for getting back to me. Try the 'Message now' option on this page tomorrow Broadband | BT Help and they will be able to submit the claim for your pass and get the code sent to you. 
If you have any difficulty then do post back and let us know. We'll be happy to help you further.

Cheers

John

[StevenR87]

Will do, thank you very much