Unable to verify 'MY BT' Account . (Code being sent to old phone number which is now redundant).

[Richard126]

Hi,

I have updated my new phone number in my 'BT Email account details' a few weeks ago, but it doesn't seem to have changed in my 'MY BT' account.

There is no way of accessing the 'MY BT' account as they don't give an alternative method of sending the code other than to the old number!

I have managed  get access today via my Wife's account which has enabled me to access the community.

Any help would be appreciated..

Richard.

[Michael_D]

Hi @Richard126 

Welcome to the community.

If you are not seeing the option to update the details yourself, I'd recommend getting in touch with our customer service guides.

They'll be able to access your account and help to get it updated so you can access your account.

Michael

[Richard126 · Accepted solution]

Thanks Michael, 

Before contacting customer service I decided to try and access my account one more time and low and behold I was able to log in  without  a verification code!

On checking my account  details it now shows my new  phone number.

Thanks for your reply.

Richard.

[Katie_B]

Thanks so much for letting us know @Richard126. 

It's great to hear this is now resolved for you. 

Katie