I am able to login to My BT on the app and web. However, since early July I have been unable to access my bills or any of my BT products. It comes up with an error message each time 'unable to access these services at this time'. I have spent hours on the phone and online trying to resolve this with BT. I raised a complaint, which they just deleted after a week and marked it as 'resolved'. Each week, they send me the same message, which says: We're still working on a problem affecting our website and app. Your issue is connected to this and under investigation.
They never say how long this is going to take! It's beyond frustrating now. Have just raised another complaint so will see what response I get to that. Anyone else having similar issues?
