Uncle moving into a care home

[Helen09T]

Hello,

My uncle had a severe stroke in July this year, and the hospital are arranging for him to be moved into a care home.

He will not return home ever, so I would like to cancel his BT Broadband and phone contract. His Broadband contract does not end until April 2026, but I am hoping that, given the circumstances, that the contract termination charge will be waived.

I have access to his account details, but I don't know how to cancel without being charged.

Thank You

Helen Thomas

[Keith_Beddoe]

@Helen09T 

Do you or another family member have POA, if so, it needs to be registered with BT.

https://www.bt.com/help/account-and-billing/what-power-of-attorney--poa--does-bt-accept-

Once registered, the person with the POA can cancel by ringing up BT.

[Helen09T]

Hi Keith,

Unfortunately there is no POA.

Regards,

Helen

[Debbie_G]

Hi @Helen09T.

Welcome to the community.

I am so sorry to hear about your uncle and I appreciate you're trying to help get this sorted.

Have you looked into getting a power of attorney?
There is a helpful page on the NHS website with more information on how to get this: Giving someone power of attorney - Social care and support guide - NHS (www.nhs.uk).

Debbie

[Helen09T]

Hi Debbie,

Thanks for sending the link, it is very interesting.  I will pursue this option and let you know how I get on.

Thank you also for your kind words regarding my uncle.

Regards,

Helen