Understanding the new price hike

[borderline]

Here it says pay as you go calling plan remains the same for 2026 https://www.bt.com/content/dam/bt/storefront/pdfs/BT_PhoneTariff_Residential.pdf?s_cid=con_bt_eng-bb...

[leofrenchhere]

 I have received your notice about the £3 increase to my Broadband package and £3 increase to the Pay As You Go Calling Plan from 31 March 2026, but as my broadband includes a landline, could you please explain why the calling plan is charged separately and confirm whether both increases apply to my account?

[chrisjp]

This is a customer to customer forum so no-one here can confirm anything about your billing.
You'll need to speak directly to BT to do that, though it does seem that at least some of their customer support agents are clueless and make up stuff as they go along!

[Kimberlin]

@chrisjp I don’t believe you! I cannot, will not, believe support agents are ‘clueless’ 😱

[borderline]

I had to call BT . They said because now the phone line it's optional because of full fibre that's why it's not free  anymore, you have the option to remove the landline. I was out of contact and I had to renew to save one pound LOL.  Unfortunately I can't  have full fibre (landlord said no, he doesn't want more holes) so I'm stuck with Fibre 2 paying about the same for slower internet, I want to keep the landline, I'm being moved to digital voice though .

[iniltous]

As expected, I’ve just received the notification  of the March annual price increase for my broadband and PAYG Digital Voice , and it’s a single increase of £4 as advised when I renewed,

so not a penny extra on the telephone service ( still £3 as it was not only in November 2025 , but also in November 2023 ) the increase is only on the F2 broadband, exactly as outlined when I renewed.

[barnpiece]

The email is confusing:

Changing on 1 March 2026 Monthly Increase
Broadband Package £4.00

Changing on 31 March 2026
Pay As You Go Calling Plan £3.00
Pay As You Go £0.15

My understanding is that the increase is £4 for broadband and £0.15 for the Pay As You Go (which is currently £3 per month for the phone number).

Richard

[Peter_W]

Hey there @barnpiece.

I'd recommend taking a look at the article below, which outlines all the price increases for BT in 2026, and how these are broken down by service and contract-status.

BT price changes explained | Account and Billing Help | BT Help

Peter

[borderline]

@Peter_W  still confusing , the list says £4 for broadband and £1 for landline .

My price increase is £3 for broadband and £3 for  Pay as you go. It doesn't follow this list either

[iniltous]

£4 is the current broadband annual increase , those that will get a £3 increase will be those inside a minimum term that was taken out before the change to £4 which applied to new or renewing customers end of July 2025.

There is clearly something non standard  with your previous billing if you are getting the annual broadband increase (at the pre July2025 rate , so you haven’t renewed since then ) and also being charged an extra £3 for telephony, but as previously explained I suspect you never paid for PAYG telephony previously something of a throwback to a legacy calls plan , and this isn’t a £3 increase as such , it’s the initial imposition of the £3 charge for PAYG ( that everyone on a regular contract pays ) but you were not previously getting for free , you obviously can call BT and enquire about this .