Unexpected charges on recent bill - having recently renewed contract (nightmare experience)

[mc1975]

Hi

Sorry to bother you all. 

After an absolute nightmare of a time trying to renew my contract with BT, which was an ongoing saga from 16th July, finally sorted 25th July :(, I've received my most recent bill and it is a more than I was expecting with additional charges.  I understand that it is a crossover bill incorporating both old charges (we were out of contract for months prior to renewing) and the new contract, but we appear to have a penalty charge and also call costs incurred whilst trying desperately to sort the issues out (I think I must have spoken to at least 5 different people over the period of trying to sort things out).

Who do I need to speak with to try and get these charges sorted please?  I'm conscious of using a telephone number again in case I get charged again.

I'll be honest, part of me wishes I'd just moved to Sky 😞

Any advice much appreciated.  Thank you

[iniltous]

Calls to BT are ‘free’, 03301234150
Calls to 0330 1234 150 are free when calling from the BT network. Calls from other networks may be charged.

[imjolly]

if you have your bill then the numbers and call charges are shown so you can see what numbers were called and cost of call