Universal Credit and Home Essentials

[bobdanbh]

I help a lady on UC and PIP. As she can't manage complicated things I look after and pay for Home Essentials to give her a landline and broadband. I just received an email saying that the current broadband contract will be coming to an end 17 Aug 2026. Following the suggested link I eventually get " Fresh deals loading.
                That offer has wrapped up. We’re getting new deals ready. Check again soon."

Is the only way to sort this out to phone 0800800150 and face the interminable delays?

BTW: I've been paying £22 pcm since it went up in July 2025. This appears to be more than the tariff.

Any help much appreciated. 

[imjolly · Accepted solution]

social tariff

this is the current home essential costs.  only 2 packages have  calls included and other 2 it is extra

if you are paying wrong cost then account holder needs to phone CS 03301234150 and sort it out