Given that the payment history doesn’t show any on time payments at all prior to October 2022 , and the missed payments start October, it suggests something was ‘bought’ just before October, from BT , by someone, and whatever it was costs £13 but no payment has ever been made, or was £2.60 a month , either way the balance owed shows £13.
If it wasn’t you that bought whatever this thing was ( an item or a service ) for £13 in August or September 2022, or £2.60 a month then presumably someone else did , using your dormant account , or impersonated you in some way , and after 6 months , you are being chased for the non payment because it’s in your name, but TBH , £13 is hardly likely to be fraud.
If it wasn’t you that bought something from BT around 6 months ago , it presumably was someone who could successfully pretend to be you, to get BT to supply them with whatever was purchased, or possibly you owe £13 from way back in the past , that unpaid bill has eventually been processed, and they have tried 5 times ( once per month since October ) to recover this amount .
My guess is that you owed £13 from when you were a BT customer, and although it’s been quite a while, it’s still money owed, and since October, BT have tried 5 times to recover the debt, but chances are the account number they had , ending **2629 , is no longer valid account, hence the failure to collect.
Do you recognise the account number ending 2629 ?
