Unlinking Xbox account from BT/EE

[AshB]

Hello, my 12 month promo offer for Xbox game pass has expired on the 25th of this month. It’s still showing as managed by / subscription by BT/EE although it was stacked originally on top of a current ultimate game pass membership to take it to 2025. How do I remove the managed by BT/EE? To take it back to managed by Microsoft? 

many thanks

ash

[Michael_D]

Hi @AshB. 

Welcome to the community. 

I totally understand that you'll want to make sure you can manage the Xbox Game Pass moving forwards.

The best thing I can suggest would be to get in touch with our customer service guides, and they can have a look to see what needs to be done to change the management.

Michael

[AshB]

Hi @Michael_D ,

thanks for getting in touch. I couldn’t find any options regarding this through your link. Is it possible to put me forward to someone who deals with the Xbox side of things? 

many thanks

ash. 

[Michael_D]

I don't have anyone I can forward you on to from here @AshB.

If you choose any of the options to speak to one of our guides, they will see if they can help, and if not, get you to the right place.

Michael