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heenebeach
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on ‎22-03-2026 14h29

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Upgrade BT package

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My current contract is due to end shortly and I've been offered some alternatives. I am trying to complete the online form: I've chosen the Broadband package I want and wish to keep the Pay as You Go telephone which is shown as 'current' but there seems to be no way of adding it to the new package. The summary of costs shows only the Broadband cost. Can anyone help?

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imjolly
Distinguished Sage
Distinguished Sage

‎22-03-2026 14h55 - edited ‎22-03-2026 15h30

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Message 2 of 2

Re: Upgrade BT package

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you can try CS 03301234150 or maybe try retentions 08007831401 and they should be able to help

the forum mods do not have account access

did you select the broadband and phone package not just the broadband only package?



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