Upgrade Incomplete

[OAyers87]

Hi

I am in the process of upgrading to Full Fibre as my previous contract was due to expire on the 5th of January.

I placed the order on the 22nd of December and an OpenReach engineer came out the day after to assess the work that needed to be carried out.

My installation date was supposed to be the 3rd of January but this has now come and past and I have received no further updates apart from receiving a new ethernet cable in the post. 

I know that Christmas and New Year have probably played a part in this but it would have been nice to receive an update prior to the 3rd of January.

My old contract has now ended but no installation has taken place so I am not quite sure how I stand at this moment in time. 

Is there any help regarding this matter?

Many thanks

Mr John Knill

[Keith_Beddoe]

@OAyers87 

Welcome to this customer to customer help forum for BT Residential phone and broadband customers.

The only BT employees on this forum are the moderators, who no longer have account access.

Installation delays are quite common, but reaching the end of a contract does not result in disconnection, you just continue on a rolling monthly contract.

BT will be waiting for an update from Openreach. If you ring BT, they may be able to give you the latest update.

[OAyers87]

Thank you for the info, Keith.

Much appreciated.