Upgrade from Home Essentials issue

[Anonymous]

Hi

I've been told that I can't upgrade directly from Home Essentials to Fibre 250 as the system won't allow it even though gfast is available.  Any solutions to this?

[imjolly]

fibre 250 not available on home essentials so need to end home essentials and take a standard cost plan which is more expensive

[Anonymous]

So if I move onto a standard package first I should then be able to upgrade to Fibre 250?

[imjolly]

can you enter phone number and post results remembering to delete phone number

this will show what is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Anonymous]

Odd as I've been with BT for nearly a year:

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line

[imjolly]

do you have digital voice as that explains why does not recognise number.  try using your address

[Anonymous]

 

[imjolly · Accepted solution]

that confirms GFAST available so try phoning options team 0800800030 or retentions 08007831401 and see if either of them can help change from home essentials to standard package