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Anonymous
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Message 1 of 8

Upgrade from Home Essentials issue

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Hi

I've been told that I can't upgrade directly from Home Essentials to Fibre 250 as the system won't allow it even though gfast is available.  Any solutions to this?

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Message 2 of 8

Re: Upgrade from Home Essentials issue

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fibre 250 not available on home essentials so need to end home essentials and take a standard cost plan which is more expensive



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Anonymous
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Message 3 of 8

Re: Upgrade from Home Essentials issue

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So if I move onto a standard package first I should then be able to upgrade to Fibre 250?

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Message 4 of 8

Re: Upgrade from Home Essentials issue

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can you enter phone number and post results remembering to delete phone number

this will show what is available to you

https://www.broadbandchecker.btwholesale.com/#/ADSL



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Anonymous
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Message 5 of 8

Re: Upgrade from Home Essentials issue

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Odd as I've been with BT for nearly a year:

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line

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Message 6 of 8

Re: Upgrade from Home Essentials issue

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do you have digital voice as that explains why does not recognise number.  try using your address



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Anonymous
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Message 7 of 8

Re: Upgrade from Home Essentials issue

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Screenshot_20230515-140030.png

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Message 8 of 8

Re: Upgrade from Home Essentials issue

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that confirms GFAST available so try phoning options team 0800800030 or retentions 08007831401 and see if either of them can help change from home essentials to standard package



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