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[evanswillo]

Hi, I continue to get the following message when I look to Manage my Product - Broadband, I have spoken to online chat who suggested they delete my BT ID and I recreate it. I completed this task as requested but still the problem persists.

I also need to set my Date of Birth correctly as this is also incorrect.

Can anyone Help me with this matter ? Thankyou.

[Carlusha]

@evanswillo  Try a different browser which you haven't used previously to access BT.

[imjolly]

if still problems then phone CS 150 or 0800800150 from mobile and they should be able to help

[evanswillo]

Spoke to CS150 who raised the issue, but still no resolution almost a month later. Does anyone have a solution to this issue ?