cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
561 Views
Message 1 of 6

When to complain to ofcom

So I'm now approaching two years in rental accommodation with bt being my provider. Was kind of hoping I'd receive some positive news, but all I've got is notification that my bill is to go up. As I've been paying over £30 for nearly two years now, with a maximum download speed of 3.4 Mbps, and live in a built up area, with fiber installed most places surrounding my road,  when would be an appropriate time to launch a official complaint looking for compensation for bt breaking USO laws. Cheers 

0 Ratings
Reply
5 REPLIES 5
544 Views
Message 2 of 6

Re: When to complain to ofcom

@virgilcain 

Welcome to this user forum for BT Retail phone and broadband customers.

Some info about the USO  https://www.bt.com/broadband/USO

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADSL

 

0 Ratings
Reply
532 Views
Message 3 of 6

Re: When to complain to ofcom

I think you may find that if you are able to get a 4g mobile signal that delivers 10Mbps download speed you will not be eligible for the USO as it is being met by the mobile network. 

Statement: Delivering the Broadband Universal Service (ofcom.org.uk)

0 Ratings
Reply
523 Views
Message 4 of 6

Re: When to complain to ofcom

Have you actually made any enquiries into the USO scheme? Seems to me you're just moaning & looking for compo without doing anything, if you have though what has been said?

0 Ratings
Reply
474 Views
Message 5 of 6

Re: When to complain to ofcom

Exactly what ‘laws’ do you think have been broken ?, it’s not the case that someone with a sub 10Mb Universal Service Obligation download speed , simply waits for BT to do something or start paying compensation,

you are at liberty to ask BT for a USO compliant connection , that will provide 10Mb download or better , have you applied ?, once your application is made , AFAIK , it can be 12 months for BT to come up with a solution and another 12 months to ‘build’ whatever network  is required to get you 10Mb , before you have a claim for compensation, plus as already advised if the mobile 4G service in your area is capable of providing the USO speed , you are already USO compliant, and BT don’t need to do anything as far as the 10 Mb download USO is concerned.

458 Views
Message 6 of 6

Re: When to complain to ofcom

@virgilcain 

You never provided the information requested on your last thread https://community.bt.com/t5/BT-Fibre-broadband/slow-internet/m-p/2056737#M306952

0 Ratings
Reply