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jam1979
Beginner
259 Views
Message 1 of 4

Why can’t I see any offers?

Hi, I’ve logged on to my BT as I’m curious to see what my upgrade options are for my broadband at the moment, but I keep see the following message:-

Hi Jamie. It looks like you're leaving BT for another provider. So we won't be able to create personalised deals for you here. Give us a call on 0800 800 150 if you want to talk about your options.

Any ideas why this is the case, even though I haven’t initiated a switch?

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3 REPLIES 3
NigelB72
Guru
251 Views
Message 2 of 4

Re: Why can’t I see any offers?

It could be possible that someone has given BT incorrect details which may have instigated a switch. I'd suggest calling BT tomorrow and have them look in to it. 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
248 Views
Message 3 of 4

Re: Why can’t I see any offers?

@jam1979 

If you have not approached any other provider, then its possible someone has given your address by mistake, when placing an order?

It would be best to check by ringing up. They would be able to confirm it, but would not be able to divulge the details of whoever is taking over your line, but at least they should be able to stop it, provided you are  quick enough.

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-Richie-
Guru
244 Views
Message 4 of 4

Re: Why can’t I see any offers?


@jam1979wrote:

Any ideas why this is the case, even though I haven’t initiated a switch?


Have you ever thought abouit switching and then remained with BT ? It's possibly an old AOT that hasn't closed properly.

Ring the number, speak with the 'Connections' team and if they can't fix it they can raise a bridge case to have it closed, then you can look at offers.