We've been trying to switch over to the new digital phone line. As you can see from the picture below we instructed the switch over in October 2024. After 5 failed attempts to turn up to the property then another to correct the mess that was made we are still unable to alter our phone contract and broadband package.
Talking to phone support has been impossible. No one will allows to discuss changing packages or have any conversation until the switch over is complete. An engineer has completed the work now. But the online system won't let us progress!
We are on a Fibre with BT Halo 1 package which is far far too expensive and we are not sure why we are even on this package. We can't afford it, and for the last 6 months! we have been unable to get an engineer out to perform the work (now complete), no one will discuss ANYTHING over the phone and the website is in a state of purgatory.
I am truly at my wits end.
Our contract has expired but we can't change because the system won't allow us. No one will talk to us because the system won't allow them. What on earth is wrong?
