Why do BT rip us off ?

[StevieT678 · Accepted solution]

I guess as an update.

I didn't do anything as life is just very busy. Then a couple of months ago, Fibrus called at the door.. At that point BT were charging me something like £64p/m

Fibrus were doing 500mb + landline for £34 a month, which is still more than I need, although their lower offering was such a small difference in price I just opted for the 500.

In around a week from that call, Fibrus had been out, run in their new fibre, and their gear is now up and running.

Seems like a win.

And probably a win for Fibrus too, as most of the houses near me also seemed to have Fibrus in doing work around the same period.

[Nigly]

Yes, they have lost a massive customer base. See my previous threads from last year. It eas over 200k in a one year period and not transfers to EE. You'll have to check press releases for the exact figures.

Charging different customers different amounts for the same product is NOT the customers fault.

[Nigly]

I was paying £87 for a 70mB no frills service plus phone. I now pay £47 for a 1000mB no frills service plus phone with another provider. 

[Kimberlin]

Just to balance things up on the pricing, when I checked on a price comparison website just a couple of days previous to this post, EE were offering 900mbps FTTP without a landline, for £25 a month. I’d have switched there and then, but they won’t pay my exit fees.

[StevieT678]

Fibrus said to us they'd buy out any contract, although I was out of contract so it didn't matter.

[Kimberlin]

@Nigly  Quote  "Charging different customers different amounts for the same product is NOT the customers fault."

I cannot disagree with you, even I am baffled by the BT/EE pricing structures.

For example on the comparison site I've literally just been viewing at the time of this post, BT are currently offering 900mbps FTTP broadband, I am assuming without a landline, at £31.99 a month until March 2027 with a £145 Reward card.

EE are offering what I can only assume is the identical product, for £25.99 (a 0.99p correction to my last post), with a £150 Reward card until March 2027. Both deals then have the annual increase of £4 a year thereafter.

So yes, I do get it why customers get so utterly peeved. As I say, I would swap to EE today, but I'm already a BT Group customer and they will not pay my remaining months credit fees, so I'm stuck where I am for the remaining 10 months of my contract.

It isn't like BT could even consider themselves a premium ISP over EE because it's the same company offering the same or very similar products. And of course BT themselves from many posts here, appear to still be 'guiding' existing BT customers, to migrate to the EE side of the business. The whole business approach is quite frankly, bizarre in my useless opinion.

[chrisjp]

Fibrus are a Northern Irish firm and are currently very active in the north of England.
Just before the turn of the year, I was offered by BT a renewal deal that was significantly cheaper than the "deal" I was currently on. So I was persuaded to accept it and sign up for another 2 years
Then early in the New Year, Fibrus made a very good offer to me, similar to that offered to the OP.
However, BT wanted over £600 to release me from my new contract, which even Fibrus wouldn't cover.
Maybe I'm being too cynical but I do wonder whether BT's good offer to me was precisely to tie me to them for another 2 years, when they found out Fibrus was going to be active.