Why has my broadband cost increased mid contract

[Red1999]

I am tied into my contract til late 2025, why has it just gone up by over 10%?

[naylor2006]

Is it not the CPI thing that increases each April?

Just because you have a 24 month contract at a certain price doesnt mean the price wont go up every April, sadly 😕

[iniltous · Accepted solution]

Most BT ‘contracts’ have a annual increase, it was inflation +3.9% , so the last increase based on that was 7.9% ( 4%+3.9% ) that has been replaced, because the regulator thinks customers can’t do maths , with a flat £* increase , so the £ amount depends on what your products are , typically £3 for broadband..the increase is applied from 31st March so show in April and onwards bills

https://www.bt.com/tell-me-more

It’s been discussed widely everywhere, so how you have managed to miss this is a bit of a mystery 

[naylor2006]

Yeah mine was about £3

[Red1999]

Thanks. I know this happens with EE and a number of mobile companies, I wasn't aware that it was on broadband only contracts. I know what I'll be doing when it ends! Thanks all, it makes sense now.

[chrisjp]

Yup, BT offers "fixed price" 2 year contracts that increase in price mid-term. Funny how they can change the meaning of something like "fixed price"!

[Red1999]

Yes I know. This has been discussed for years regarding mobile phones but I didn't know it was also on broadband. There are providers such as tesco and others that advertise they do not do this mid term increase so I will be changing to one of them once I get the chance. Especially as BT no longer have the exclusive rights to the full fibre in my area.

[iniltous]

BT have never had exclusive rights to broadband anywhere, and although Tesco mobile may not have annual price rises within the initial minimum term , AFAIK they are not a broadband provider anymore.

[chrisjp]

Ahh, but in a lot of rural areas BT is the ONLY supplier of broadband services so effectively is indeed exclusive

[Red1999]

Yes, they did in my street as they laid the full fibre they are given certain exclusivity to the higher speeds and packages. As I have a landline with high speed fibre I could only get it with BT as they had 2 years rights. This was confirmed with 3 other providers and I have since met a senior BT Manager who also said this happened but ended this year.