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Rosmy
Aspiring Contributor

on ‎02-05-2026 14h43

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Message 1 of 3

Why is my BT account inactive?

The last 2 weeks my BT account has been "inactive". I can not access my last April bill or anything else. I have called Customer services on 5 occasions; they say it's all due to a technical problem but they have not solve it yet. I can not understand how out of the blue my BT account is not working properly. I never had any problem. Can anybody in the same situation give me some advice? Your help is much appreciated.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-05-2026 15h00

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Message 2 of 3

Re: Why is my BT account inactive?

there are account access problems as you can see from number of forum posts on subject and it is taking BT what seems forever to sort out problem.  so it is not just your account I and many others have same problem



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Rosmy
Aspiring Contributor

on ‎03-05-2026 7h49

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Message 3 of 3

Re: Why is my BT account inactive?

Thank you for your post. Hopefully, since there are so many of us who can not access our My BT account, they will realise there is a big problem and they will do something about it. After all we are BT customers and we deserve good support and service.

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