Wrong Delivery address

[kazkillian]

Hi, I am trying to change my Broadband provider to BT. When I go through the online process, the delivery address is incorrect. Any idea how I can get this address changed to the correct address?

I tried phoning 0330 123 4150. But they said there is nothing they can do and to try Live chat but I cant see a Live Chat option for people who are not currently a Customer.

Thank you, Karen.

[Kimberlin]

@kazkillian 

If your address is wrong:

https://www.royalmail.com/personal/receiving-mail/update-your-address

[gg30340]

How and where is the delivery address wrong during your order process?

Don't post your address but does your "old" provider have the correct address showing for you?