Wrong ONT

[tonysmini018]

It’s possible you may have the wrong NADkeys assigned to your houses.

It may be easier to contact Openreach via X or Facebook, explain what has been going on and see if they can sort it out from there.

[lolthertroll]

Thanks
Def neighbours ent assigned to our property.
EE useless
The Neighbour is in touch with BT who have sorted it straight away (TBC)

[iniltous]

If you already have an EE account/service , why do you need a ‘new’ account with them ? , what is it EE can’t do with your current arrangement with them , that requires this Openreach mis addressed neighbour to be sorted out first ?

Although  it’s an error that needs sorting, how can it be affecting EE ability to recontract you for a further period , that’s the confusing part , 

[lolthertroll]

for some reason, we can't get a deal and they can't open a new EE account.

It makes sense to sort it out