Xbox gamepass still managed by BT after escalation sent 10 days ago

[chaplija]

Hi

can one of the mods please help me get this resolved so Microsoft can take over my gamepass again 

[imjolly]

the forum mods no longer have account access so you need to phone CS 03301234150 and they will try and help

do you actually have a BT broadband account?

[chaplija]

Ok no worries saw in historic issues like this was resolved this way after getting no luck with CS

yes I have bt broadband just moving the game pass away as it more money with bt 

[Aldams]

Having exactly the same problem and getting nowhere fast!

Going around in circles 🙄

[imjolly]

From a previous few posts contacting billing using message now seemed to work

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[chaplija]

Tried that think a chocolate fire guard would be more use 

raised a complaint see if that gets some traction no one knows what to do about this just keep being told I have cancelled it on the system 

[Debbie_G]

Thanks for the update, @chaplija.

I can appreciate this has been frustrating for you.

As you've now raised a complaint, the team handling this will have the opportunity to review what's happened, including why the Game Pass subscription is still showing as managed by BT, and look into this further for you.

Debbie