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Message 1 of 9

Xbox gaming pass

I am having difficulty activating my xbox gaming passion geothermal message that the site is down for maintenance and I have tried ringing the phone number with no joy

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Message 2 of 9

Re: Xbox gaming pass

Hi @Woody971 

Welcome to the community.

I am sorry that you are having trouble claiming your Xbox Game Pass.

When you called up, what did the team say to you?

Michael

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Message 3 of 9

Re: Xbox gaming pass

I couldn't speak to anyone it just sent me a text message 

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Message 4 of 9

Re: Xbox gaming pass

No problem @Woody971 

Has your broadband connection been active for more than 14 days?

Michael

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Message 5 of 9

Re: Xbox gaming pass

No it was activated Tuesday 

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Message 6 of 9

Re: Xbox gaming pass

Ah right. You do need to be connected for 14 days before you can claim. If you are still struggling to claim online at that point, please let us know. 

Michael

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Message 7 of 9

Re: Xbox gaming pass

Thank you  for your help 

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Message 8 of 9

Re: Xbox gaming pass

My pleasure @Woody971 

Take care and have a great day.

Michael

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Message 9 of 9

Re: Xbox gaming pass

I have now been connected for more than 14 days and I am still unable to claim my  12 month xbox pass ,customer service have been unable to help, do you have any ideas to help

Thank you 

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