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baffled by the returns label

Hello. I have some equipment to return and have received a bag and a label. Part of the label is a conventional tracked 48 with a barcode and the returns address type of label, but the left hand part shows another barcode, a ref no., with an order date and an instruction to 'lift here to return'.

As the instruction is to lift here and return, I have assumed that it is a label for me to keep. But when I peeled it off it left such a sticky patch underneath, that I have had to cover it over on the package to be returned.

Have I misunderstood?? Should I have left it on the package?

thank you

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