box game pass offer under the products section in my account but it keeps telling me the service is

[gilaco]

xbox game pass offer under the products section in my account but it keeps telling me the service is under “maintenance”?

still waiting for code i am not getting what im paying for had enough of bt now 

[imjolly]

when was your activation date?  you need to wait at least the 14 days cooling off period before you can access your MYBT and look for content partners using pc/laptop not the app

[gilaco]

it is past the cooling off time the link has been in my bt for weeks and does not work has not worked for months  bt has untill tomorrow to give me a code or i will be going to cancel my broadband and to and will be going to virgin

[Keith_Beddoe]

@gilaco 

If you cancel your contract, you will now have to pay the full cancellation charges, which would cost a lot of money.

[gilaco]

no i wont not when you have a contract and your not getting what you have paid for  you cant have the whole cake and eat it they are breaking the law 

[Keith_Beddoe]

I think you will find that its not actually part of your contract. BT often have promotions which are not part of any contract, and are usually for a limited time.

Down in the small print of the terms and conditions is:  "After the promotional period you will automatically be charged monthly (currently £10.00) unless you cancel your subscription. "

A moderator may be able to help with this.

[gilaco]

you will find its part of the deal just like when you get a  £125 card  for joining try reading your contract would you go to a car dealership pay for a car and they give you a push bike ??

[Keith_Beddoe]

I have been out of contract for many years.

I think you will have to see if a moderator responds, assuming you have already tried calling or messaging BT.

[Keith_Beddoe]

This thread does give more information about chasing it up 

https://community.bt.com/t5/Bills-Packages/Xbox-Game-Pass-Content-Partner-Section-Missing/m-p/238995...