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Message 11 of 23

Re: flashing purple light for 3 days now

Have you just moved into the property so don’t know who ( if anyone ) was supplying the previous broadband service , ( it may not have been Openreach ) or have you lived in the property for a while but were using a non Openreach based supplier , in these cases , there could be various reasons for service not simply starting to work on the date you were given , the simplest reason may  be that you may not be connected to the correct Openreach socket ( if the address has more than one Openreach socket )  , or the ‘line’ from the address to cabinet ( assuming you are taking FTTC ) has in the period between now and when it was last in service ( which may have been years ago ) is no longer intact .

As stated lines that are started in these circumstances ( a gap of many months or even years since the line last delivered service ) should be dealt with as early life failure, if they don’t simply start back up .

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/what-do-the-lights-on-my-bt-hub-...

It is only really if you had service working service already from one Openreach provider and migrating to BT that there is overwhelming expectation that it’s not going to be problematic , so what’s your ‘story’ , is this your first service with an Openreach based product at this address , or there has been a big gap between now and the last time you had Openreach service , or the line was working up until very recently for you with another provider and it’s only the change to BT that has affected this .

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Message 12 of 23

Re: flashing purple light for 3 days now

@dd_rs 

Whilst this won't get your broadband fixed any quicker, are you aware that most mobile phones can be set up as a WiFi hotspot to keep you going as your "work depens on it"?

Do you have a mobile phone, (Android or iPhone), and what is your data allowance per month?

Do you get a reasonable signal strength from the mobile mast?

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Message 13 of 23

Re: flashing purple light for 3 days now

@dd_rs 

Did you manage to get BT to task Openreach to sort out your connection?

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489 Views
Message 14 of 23

Re: flashing purple light for 3 days now

i don't even get 4g signal here LOL
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488 Views
Message 15 of 23

Re: flashing purple light for 3 days now

they are supposed to come here at 6pm today
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Message 16 of 23

Re: flashing purple light for 3 days now

@dd_rs 

Sounds promising.

Please update this thread with the result, hopefully they can sort out the issue.

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452 Views
Message 17 of 23

Re: flashing purple light for 3 days now

it's past the scheduled time and no one came...
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Message 18 of 23

Re: flashing purple light for 3 days now

Its not 6pm yet.

Once it gets past that time, ring BT and find out what is going on.

See https://www.bt.com/help/account-and-billing/automatic-compensation

 

  • If we don’t activate landline or broadband on the day we promised(including when switching from another provider), you’ll receive £5.83 compensation automatically
  • Plus you’ll receive another £5.83 for every extra day you have to wait, not including the day your service is activated
  • You are eligible for compensation if your service isn’t activated by one minute to midnight on the activation date we sent by email or post.
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444 Views
Message 19 of 23

Re: flashing purple light for 3 days now

it was between 3-5pm
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Message 20 of 23

Re: flashing purple light for 3 days now

See my edited post. Give BT a call to find out what is going on.

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