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sueANDcolin
Beginner
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Message 1 of 3

holding on phone

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what to do when they dont answer the phone for 3 days nowm, the girl on phone messed our account up trying to get it put right BUT noone answers the phone they keep the music playing...look what to do adn it says ring BUT they dont answer HELP

 

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-Richie-
Guru
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Message 2 of 3

Re: holding on phone

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When I call any company I normally put the phone on loud speaker and wait for it to be answered, saves holding it to my ear for however long it takes.
BT are at least open 7 days per week, including bank holidays, your call will be answered or you can try live chat on www.bt.com if they can help.

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sueANDcolin
Beginner
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Message 3 of 3

Re: holding on phone

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thats what I have been doing but today on the 3rd attempt i started to write a letter of complaint and just after 30 minutes of music it was answered by a lovely chap who got it all sorted out for me so I deleted the written complaint, if i ever have to ring again i will reconise the girls voice and wont speak with her as the trust has gone...its sorted and i am happy now 

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