login pass code text does not arrive - I can not log in to my account

[John567]

I cannot access my BT ID because the two-factor authentication SMS is either not arriving or arrives 15–20 minutes late, after the login session has expired. This prevents me accessing both My BT and BT Mail. What should I do?

[Leanne_T]

Hi @John567 

Thanks for coming back to the community. 

If you get in touch with our technical support guides and they can take a look into this for you and see what is needed to help you access your My BT and BT Email. 

Thanks.

Leanne.