Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
hamishthomson1
Beginner

on ‎25-07-2022 17h52

441 Views
Message 1 of 2

out of contract upgrade offered but no Hub2

I had the email reminding me I was out of contract on my fibre 1 and that i should check out the offers which I did, however I think it may be misleading..

My account says I can upgrade and save money and it indicates there is a HUB 2 included however at the final checkout theres no mention of delivery etc.  I called the customer service and the answer was you get to keep using your Smart hubBT upgrade.png

 

which doesnt feel like an upgrade to me

0 Ratings
Reply
1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎25-07-2022 18h45

419 Views
Message 2 of 2

Re: out of contract upgrade offered but no Hub2

A new hub is not normally offered on renewal off upgrade unless it is needed and in your case a new hub is not required as your current hub will work without a problem.  In fact many people prefer your current hub as you are able to have separate SSID for your 2.4/5ghz networks which some customers say help their wireless devices connect



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply