@Galina
Welcome to this user forum for BT Retail phone and broadband customers.
The first thing you need to do is raise a dispute with either Equifax or Experian, depending on who the debt is with. You can do that at
- Online at www.equifax.co.uk/ask
- Call 0800 014 2955
- Address – Equifax Ltd
- Customer Service Centre
- PO Box 10036
- Leicester
- LE3 4FS
or
- Online at www.experian.co.uk
- Call 0344 481 8000
- Address - Experian Headquarters Talbot House
- Talbot Street
- Nottingham
- N80 1TH
They'll then liaise with BT for you.
