Thank You all for your responses. Much Appreciated! 🙂
The price sucks but I think BT have the monopoly around here for fibre as there's no competition. Virgin are moving in but their reputation rolls ahead of them and their prices are worse. EE (all part of the same big happy group) are offering slightly cheaper but also offering the latest wifi-6 router but again even with these I cannot get confirmation that the router will actually be sent.
I'm also not a new customer so those introductory prices aren't available or fair to me. 😞
My main issue is of course being lied to, false advertising. Enticing new renewals to then silently take the incentive away at check out.
Laptops, Mobiles, Quests, Xboxs, playstations all capable of wifi-6 so my interest in an upgrade is valid. Staying with an old wifi-5 hub whilst upgrading to a speedy 900 package seems like buying a Ferrari with a fiesta gearbox or plastic trolley wheels.
I've spent an lot of time just trying to figure out what's what. There's no fine print to say as an existing customer you wont get the router not at any stage of the purchase process. Just that final page where there's no mention of the new router. How many others have fell for that? 😞
If that customer service rep had spent an hour telling me it was a real offer they would have an had a new customer. Instead he chose to pretend he was chatting to managers and tech teams and coming back with a "No".
I've made a basic complaint to BT, I've also made an executive complaint to BT (something I found online) I've also started an ASA complaint to check into the heavy advertising and silent removal.
I'm just sad and very disappointed. 😞
