We have transferred from BT to Sky FF broadband. They have sent 2 returns labels for a small package. Obviously we will only use one. Will the 2nd one be still on their system awaiting another return or if we dont use it we will get a charge. The one we use we will get proof of postage.
It is probably a mistake but I would put hub in one and cables in another and put a note in each with details of each return saying what you have done and keep copies. I did a return recently and was just sent one label and I used the website to see what they wanted back - the hub, the thing that plugs in the wall and the telecoms cable. I had considered adding an old BT hub from before they were BT property and a few other things so they could recycle that but it would have affected the postage so I just got rid of those in another way.
