Hi @anntony
Welcome to the BT Community and thank you for your post!
I am sorry for the time it is taking for you to receive your reward card. Did you log in and claim for the reward card on 4th May? It's a virtual reward card and it's sent via email 14 days after your services have went live. Please double check all the folders in your email address.
If you're still no further forward after this, I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Thanks,
Robbie
