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richardlongford
Beginner
161 Views
Message 1 of 4

sorry, there was an error showing your profile details

When i  go to logon on to my bt account. I use my bt id and password which are correct  . I then get the following error displayed.

Sorry, there was an error showing your profile details

Can some one assist.

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3 REPLIES 3
DavidM
Moderator
Moderator
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Message 2 of 4

Re: sorry, there was an error showing your profile details

Hi @richardlongford and welcome to our community.

Sorry you're having problems viewing your information. Do you get the same error message with different browsers or devices?

Cheers

David

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richardlongford
Beginner
128 Views
Message 3 of 4

Re: sorry, there was an error showing your profile details

Yes i do. Have tried with edge and ie. Regarding devices have tried on 3 different laptops.

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DavidM
Moderator
Moderator
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Message 4 of 4

Re: sorry, there was an error showing your profile details

Thanks for confirming that @richardlongford . Are all your services connected? Are there any open orders?

Cheers

David

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