In June we were searching out a new package to replace Sky TV and mobile/broadband. We went in to the EE Hereford store and we were told there wasn't anything they could do because we had a Telecare block on our line.
WE made contact with BT who told us we would have to create a new account and we were reassured all was well we could sign up to EE TV mobile and Broadband the account would start anew and a second TV viewing box would be included. We have spent hours on the phone to BT, we've spent hours setting up all the individual apps and passwords for each of the TV viewing options. The process is not as straight forward as one might imagine.
Can anyone understand how unhappy I might be finding out the tele care tag is still in situ and blocking our choices. Today we have found out that we were seriously mislead and the Telecare block is still in place which means we can't move over to EE TV or have a second viewing box.
Having spoken to the manager above the chap we first encountered the result was that our only option was to cancel everything with BT and seek our needs else where, Surely not again.
We are now sat here in total disbelief that we have been limited in our choices by a tele care tag that is not something we need or want. We feel this needs further investigation as to the legality of this enforced restriction of choice.
Does the public know the BT Telecare tag can not be removed?
We are seeking alternatives and will return to SKY if this situation is not resolved in contacting the community. I see private messages are passed on but did those message lead to positive outcomes? It would be helpful to know that the problem does have a solution
