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dan94
Beginner

on ‎23-02-2024 7h49

187 Views
Message 1 of 2

two accounts linked to same BT I.D

Hi,

 

I've recentley joined BT and having trouble viewing bills/products on my BT I.D app and also on the internet.

I've noticed I've got two different accounts linked the my I.D, was just wondering if there is a way I can delete the account that I know longer need. I have phoned and spoke to someone about this but they were no help what so ever.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎23-02-2024 9h10

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Message 2 of 2

Re: two accounts linked to same BT I.D

phone CS 03301234150 or try billing team https://www.bt.com/help/contact-bt/account-and-billing/broadband they should be able to remove old account



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