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DELBERT17
Beginner
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Message 1 of 5

Accessing Norton, changing log-in to an email address

I have been trying to access Norton and can see that part of the problem is my BTID is not an email address. When I try to change this to an email address I get a message "the recovery email should not match with BT username". 

I don't understand this as the email address I am trying to use is the one where my emails from BT regarding bills etc goes to. 

Can you help?

Thank you

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4 REPLIES 4
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Accessing Norton, changing log-in to an email address

"You can change your BT ID username and security details at any time by logging in to My BT and selecting Profile from the Settings link".

See link about changing BTID.

Changing your BT ID username and security details | BT Help

You need to use a secondary email address as your recovery email address because if you get locked out of your account BT will send you a recovery email. If it was the same as your BTID email address you would not be able to access it because you are locked out.

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DELBERT17
Beginner
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Message 3 of 5

Re: Accessing Norton, changing log-in to an email address

Thanks. I will try that but it is annoying as it now means my communications from BT will now go to a different email address which I don't use much...

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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Accessing Norton, changing log-in to an email address

No it won't. It will only be used if you need to be sent a recovery email because you are locked out of your account. 

Your BTID can be any email address that you want, just not the same as your recovery email address.

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DELBERT17
Beginner
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Message 5 of 5

Re: Accessing Norton, changing log-in to an email address

Ok. Thanks very much for your help.

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