My BT app isn't working as it should be.
I've attached a photo with the buttons that don't work on the app. Broadband troubleshooter, check my service , test my speed, and restart my hub don't work when I click on them . I'm on Samsung s24 , one ui 8 Android version is 16. App is upto date aswell.
is this normal? Happening to anyone else? Thanks!
Hi @Ali_A , yes I have the latest version installed (10.0.2) and I have uninstalled and reinstalled the app but it's still the same.
When I also try and do a speed test via the app it says this:
i have contacted bt support about that and they said it's something to do with the app communication and the server? But they don't see any issues on my line (and my fibre does work fine) so they don't know. I have also restarted the hub and ONT but it's still the same . But this app does not seem to be working as it should (not for me anyways) . I've uninstalled and reinstalled the latest version, verified myself when logging in and those options still don't work. Nothing happens when I click on them.
Pressing the actual buttons (in the circles) has no response with no changes on screen. Nothing happens when I click on it. I am able to click on "more" at the bottom and then click on "test my speed" under the support section. Then I get that other error about a problem with the speed test. But when I'm on the menu in the screenshot clicking on those buttons does nothing at all.
