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Adrian007
Contributor

on ‎26-12-2024 10h33

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Message 1 of 2

MyBT App Login not working but MyBT.com login works

I can login to MyBt with my BTID and password on BT.com but when I try using the user name and password on the MyBT app, I first get the page asking for a PIN then a confirmation of the PIN then I get a message that there is no BTID so I'm redirected to enter the account number which is accepted but then I get the message that the account already exists in my profile, which of course it does, anyone with a similar experience and a solution to the problem?

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zulu17
Distinguished Guru
Distinguished Guru

on ‎26-12-2024 14h44

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Message 2 of 2

Re: MyBT App Login not working but MyBT.com login works

Hi @Adrian007 

Yes i have experienced issues which sound similar to your on the MyBT app.

 a right pain to use , will normally "work" if i perserve and restart.

I notice several reviews on Play store reporting  similar issues.

Unclear if developers are aware.

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