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[Michael_D]

Hi @WoodbridgePete 

Thanks for coming to the community.

Are you able to view your account through the website?

I know you mentioned it was happening on two devices but have you been able to try deleting the app and installing it again to see if that helps?

Michael

[WoodbridgePete]

Yes. I can view it via the website.  I have deleted and reinstalled the app on devices, no better.  Cleared cache and data as well

[Michael_D]

Thanks for trying @WoodbridgePete.

If it is still doing the same, please get in touch with our technical guides, and they can get it look at further and a ticket raised if needed.

Michael

[peter1504]

Seems to be the same issue as I have and raised at the start of the thread. Did contact the technical team, and they raised a ticket for this, but no contact yet as to a resolution. 

[Michael_D]

The team will get back to you as soon as they can @peter1504. If you have the ticket raised there will be a record on your account of this.

Michael

[WoodbridgePete]

Logged the issue with Technical, though the adviser I was in Chat with said no one else had reported the problem.  Pointed him to this forum.

Not hopeful, as I offered to upload a video of the app failing and he said they don't have a means to do it

[Christopher_G]

Thanks for logging it with them, @WoodbridgePete 

If they've taken a description of the issue, that should be enough to get it logged and looked into. Thanks for offering to send in the video clip though.

Chris

[WoodbridgePete]

I did manage to upload a video to YouTube and gave them the link to view.  I've now taken down the video.  It did provide info they hadn't appeared to understand in the initial chat.

[peter1504]

If I receive any news relating to my earlier ticket on this issue, will add it here, although becoming less hopeful with the passing of time.

[WoodbridgePete]

BT says it's closing my complaint about the App as they haven't heard from me since 13/10.  That was the day i replied to them to say I wanted the issue looked into, and there reply was that it would be pushed up the investigation chain and they would get back to me

Nowhere did they say I need to keep contacting them.

I'll be on the phone tomorrow to keep it open.

Cowboys