I sympathise.
I was using BTcloud satisfactorily until December 2019, but after a hiaitus it started working again, but perversely.
I was excitedly told that the problems had been resolved and V21.12.15 had been released and my problems were over.
I was given a link to download it, and I went to install it on my desktop and laptop. I was told that the zip files would install automatically and run BTcloud in the background. As you would expect, I had to extract them and run them. On the desktop, after installation and setting it to run, Process explorer showed that the process had grabbed memory, but was using no processor time - just sits there doing nothing.
On the laptop, it did ask me to log in, and then it set off synchronising. In the interim, I'd use One Drive to transfer files I needed to get onto the laptop, so there was basically one area where the laptop is the prime mover. It has a folder with files for my webpage where the change over the last few months has been the addition of 2 new files and editing of 2 others. Synchronisation was put in motion, and completed. What I would have expected is that the 2 new files would be copied to the cloud, as well as the new versions of the edited files. That's what used to happen, over 2 years ago. Can you guess what actually happened?
The new files were not copied to the cloud
The old versions of the edited files were copied back from the cloud as the prime versions, the edited versions renamed with the apothet '(henry - conflicted copy 2022-05-18 11.29.24+01).htm' (different time for the other).
Basically, BTcloud sees the version in the cloud as the correct version, the edited version as an aberation.
That's the problem I've been trying to get resolved for the last 2 years. Someone's confusing their > and < signs!!!
As for the BTcloud Support Team, the title is a joke. They usually send a text message to warn that they are going to call (on the mobile). No time to prepare, the call comes seconds later. And if the customer is slightly ham-fisted and the call somehow does not get through you get a text message that they'll try again tomorrow. In practice, probably the day after tomorrow. Why not try again after 1 or 2 minutes, or try the landline? On Thursday I got a call when I was in the library, was told I'd get a call on Friday. I was in, ready at any time to drop everything to answer; no call came. On Sunday morning a call was attemped, while I was on a run. I failed to receive the call, and subsequently was sent one message giving the same link to the same duff version of BTcloud, and a (unhelpful) message saying
"Thanks for getting in touch with us recently. We're pleased we could help.
We've now closed your complaint. Your reference number is VOL013-5940322*****.
If you need to talk more about it, or you're not happy with how we handled it, please call the number -in the box below."
Unbelievably patronising, especially as it was not by mutual consent, but a unilateral decision.
No. You did not help. You did not resolve the problem. You bet, I'll be back to the poor goffer on the phone number.
So, for customer service, what would I give the BTcloud Support Team? Nul point, of course. Hopeless, intrinsically unhelpful, with a system designed not to give support. You need to get your act together!
Same goes for the incompetent gurus who are doubtless being overpaid to fail to get BTcloud working as it did 2 years ago!
