BT Cloud Download not working

[Turbotank123]

Yes!!!!  It’s working!!!!!! Thank You !!! Will be leaving it on overnight!

[Ali_A]

@SimonB7 

Could you re-download the BT Cloud app and try again? 

Ali 
 

[Ali_A]

@Turbotank123 

That's great news, Thanks for keeping us updated with this. 

Ali

 

[SimonB7]

It seems to downloading now. Taking time but it’s doing it.

Thanks! 

[PeterJM123]

You have to go down the lowest folder in the hierarchy that your files are in and select the whole folder or the files. If you try to do it at a higher level in the folder structure then you only get 1kB folder pointers, not their content (even though the size of the overall content is shown). Also, even then, if there are more than 60 files in the folder, only the first 60 are selected, unless you go down into the lowest folder and repeatedly scroll through and select all the files, so beware any download that is only showing 60 files. 

Basically BT have dumped the problem of download onto users, with completely inadequate tools if you have a lot of files in hierarchical folders. 

Do let me know if I am missing a trick here though!

[PeterJM123]

Yes, if you select a folder with >60 files, it only lists the first 60 files unless you scroll down repeatedly and tick all the files as you go (you can do this in blocks of 60 by scrolling and waiting then doing 'select all' again. Basically BT have dumped the download problem onto users with entirely inadequate tools.

[Honda5t3v3]

So whats the fix for this issue

I have installed the latest BT CLoud CLient on a WIndows 11 machine, and the latest macbook pro

When I select download, and select the files it just dissapears and nothing ever gets downloaded

If I use the browser (in Chrome, Firefox, Edge or Safari) after selecting my folders it just gives a spinning wheel until it times out and error 504s

What are my options here? 

[PeterJM123]

Use the app to download, not the browser. Although it disappears (minimises) when you select download, if you open it back uo it should report progress.

Overall though, it's a mess. BT has dumped onto its customers the task of downloading what can be 100s of GB of data, in order to remove the cost if cloud infrastructure, whilst passing on no price reduction.