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Mr_Incredible
Aspiring Contributor
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Message 1 of 4

BT Cloud Error Code UN2

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Today my BT App on my PC won't login into BT Cloud.  I get a UN2 error and cannot get further.  I can log into my account through a web browser, but the BT Cloud service does not appear in my control panel / account details.  What gives?


Thanks

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3 REPLIES 3
RKM
Aspiring Expert
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Message 2 of 4

Re: BT Cloud Error Code UN2

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Same here.  BT Cloud came up with the log-in screen when I rebooted my machine today and won't accept my login details.  I get a message something like "You don't appear to be eligible for BTCloud on that account.", which is strange as I have been using it for years.  Like you, I logged into my BT Account and tried to access the BTCloud we page from there, only to get the UN2 error.

Update @ 14:22: I just checked again, to make sure that I was quoting the "not eligible" message correctly and BTCloud login now seems to work.

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Mr_Incredible
Aspiring Contributor
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Message 3 of 4

Re: BT Cloud Error Code UN2

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Aye, it's working again.   The Web page for the bt cloud was down altogether '404' not found, so suspect the entire system was down.

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Jaycee19
Beginner
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Message 4 of 4

Re: BT Cloud Error Code UN2

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Lucky you,I wish mine was.

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