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Message 1 of 3

BT Cloud - Help

Hi,

I am trying to download all my BT cloud ahead of it closing and keep getting the message,

"we had problems fetching your photos and video. Please try again."

I have tried again many times now and starting to worry as the deadline approaches.

Any suggestions?

Many thanks

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Message 2 of 3

Re: BT Cloud - Help

Screenshot 2024-10-30 at 19.43.54.png

 Here is a screen shot of what I am seeing

 

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Message 3 of 3

Re: BT Cloud - Help

Screenshot 2024-10-30 at 21.23.03.png

 Hmmm this  does not look promising.

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