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p7williams
Beginner

on ‎27-10-2024 9h49

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Message 1 of 4

BT Cloud and ending contract

Hi

BT cloud was the only thing keeping me with BT. now its going can i cancel my contract with bt early without penalties citing contract changes?

thanks

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imjolly
Distinguished Sage
Distinguished Sage

on ‎27-10-2024 10h40

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Message 2 of 4

Re: BT Cloud and ending contract

BT Cloud was an extra and not part of your contract but you may find help from others posts here

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468



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p7williams
Beginner

on ‎27-10-2024 11h07

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Message 3 of 4

Re: BT Cloud and ending contract

Thankyou
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gg30340
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Distinguished Sage

on ‎27-10-2024 15h12

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Message 4 of 4

Re: BT Cloud and ending contract

You will find in the BTCloud Terms and Conditions section 12 , which are separate from the Broadband contract,  that you agreed to when you started using BTCloud that it states it can terminate the service after giving 30 days notice so I doubt you will be able to cancel your Broadband account with out cancellation fees.

https://www.bt.com/terms/feb2017btcloud/

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