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Message 1 of 6

BT Cloud app won't run

Windows 10 - have installed the BT Cloud app, several times, so I can download my files before closure but it won't run, clicking the icon it does nothing.

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Message 2 of 6

Re: BT Cloud app not won't run

Hello @skappy70

Have you been able to try logging in online rather than the app?

Speak soon, 

Katie 🙂

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Message 3 of 6

Re: BT Cloud app not won't run

I can login to the desktop but that only zips the files, the whole purpose of the app is so that the files are already downloaded into the Cloud folder or it should allow me to download then, but I can't get the app to open on my PC.

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Message 4 of 6

Re: BT Cloud app not won't run

Thanks for getting back to me @skappy70.

I would recommend speaking with our customer care team so they can raise this be looked into further. 

Katie

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Message 5 of 6

Re: BT Cloud app not won't run

I have already got a ticket open since last Friday, via the online chat service. What's the best way to get in contact with them?

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Message 6 of 6

Re: BT Cloud app not won't run

Hi @skappy70

Our Live Chat team should be able to provide you with an update. 

Katie

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