BT Cloud no longer

[MrNikeR]

Hi, Is there any chance I could gain access to my old BT Cloud after leaving BT in May in order to download my files ? 

I did not read or see anything stating that account would be deleted after so many days and to be honest I had all forgot about the BT Cloud account until one day I changed my phone and had to setup new Apps when I saw BT Cloud App I thought I need to access some important files and photos only to find my account has been deleted.

Feeling I lost sentimental photos is hard to comprehend 😔

[jac_95]

@MrNikeR was this leave BT back in may 2022?

If so I don't think you'll be able to get that back as the policy is:

15. When the service ends

a. After the date the service ends you'll have 60 days to retrieve any data. After 60 days the data will be destroyed.

https://www.bt.com/terms/feb2017btcloud

[MrNikeR]

• It was May or June 2022 but I don't recall having a notice to retrieve my Data 

[-Richie-]

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@MrNikeRwrote:

• It was May or June 2022 but I don't recall having a notice to retrieve my Data 

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It was on your 'Sorry to see you leave' email/letter when you ceased the broadband, along with all other benefits/services for having BT broadband.