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stevenw78
Aspiring Contributor

on ‎16-09-2026 15h04

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Message 1 of 2

BT Cyber threat Protect activation crashed mid-process stuck on manage with no subscription linked

Hi hope some one can help me. So for a week now iv been phoning and live chat trying to get my bt cyber threat protect to work i click the link to activate it it took me to a norton page that was asking for a 13 digit number then it crashed so now there is no longer an activate link on my bt cyber protect it just says manage. When i click it it takes me to a norton page thats just says no active subscription thank you for any help

Screenshot_16-9-2026_15218_my.bt.com.jpegScreenshot_16-9-2026_15251_my.norton.com.jpeg

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Leanne_T
Moderator
Moderator

on ‎17-09-2026 14h21

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Message 2 of 2

Re: BT Cyber threat Protect activation crashed mid-process stuck on manage with no subscription l...

Hi there @stevenw78 

Thanks for coming back to the community. 

I'm sorry you're getting this error message trying to get this set up. We would need to get this fully investigated to see what could be causing this, to do this please get back in touch with our technical support guides, and they will run some troubleshooting to see what is needed to get this sorted for you. 

Thanks. 

Leanne. 

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