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BMcP
Beginner

on ‎23-09-2022 14h14

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Message 1 of 2

BT Norton AV software

The BT AV software on my iMAC running Monterey v12.6 has stopped working with failure to update messages. I have re-booted, no change, uninstalled, re-booted and re-installed. The installation completed successfully (according to the install programme), but when I re-started the system and tried to open Norton console, it displayed a message - 'pending' and nothing else happened. Please advise.

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BMcP
Beginner

on ‎24-09-2022 12h11

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Message 2 of 2

Re: BT Norton AV software

I found a partial solution to this issue on Norton's site - there is a programme called RemoveNortonMacFiles.command which will carry out a cleanup of all Norton's files. I did this, rebooted and re-installed successfully - test scan of the iMac worked fine and the on line Device Security shows the system is protected. However at this time the pattern file update does not work.

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