@Adrian2 wrote:
Note: With BT Broadband, you also have up to 11 email addresses which ARE NOT automatically transferred to EE Broadband. You can continue to manage these BT email addresses from the original BT webpage (MyBT) - despite the associated account being inactive. However, unless you ask EE to link the inactive account to your new EE Account, your email service will be downgraded to Basic and may start incurring charges. The Basic service means access is ONLY through the BT Webpage and client apps (e.g. Outlook) are NOT supported.
As a retired employee of BT I am very disappointed that these features of BT Broadband ARE NOT transferred seamlessly to EE Broadband and even worse, that these significant changes are not flagged to the consumer.
You are incorrect as regards what happens to your BTMail account if you transfer from BT Broadband to EE Broadband, note transfer and not start as a new customer and take out a new EE Broadband account.
Your BTMail account will stay as a "Standard" BTMail account along with the eleven email accounts associated with it and it will be managed through your MyBT in the same way as you do now.
They will all work with email clients and email apps as well as webmail.
Behind the scences you will be given a "free" BT account in order to manage the BTMail account. This is purely an administrative account so that the email account does not get "downgraded" to BTBasic.
See link from the Forum Administrators.
https://community.bt.com/t5/General-email-queries/What-happens-to-my-BT-Email-if-I-move-from-BT-to-N...
The linked message was posted over a year ago but is still relevant.
If the above does not happen automatically it is easily resolved with a phone call to the BT, NOT EE, customer services department.
